All first time clients receive 10% off their first visit!
Salon Policies
Please read our Cancellation and Redo Policies below
Know that these policies are not to be disrespectful to anyone, but rather to respect the profitability of our staff and the schedules of all of our clients. We never want someone to miss out on an opportunity!
Cancellation Policy
Mischief Management
We understand that unfortunate situations may happen. Communication is key here at Lumos Nox. Your experience and services is of the most importance to your stylist. It is strongly encouraged to notify your stylist of any situation that may arise that conflicts with your appointment at your earliest convenience.
The following occurrences are considered Mischief Strikes:
( Mischief Strikes do disappear after a year of the date of occurrence )
- Arriving 15 minutes or later to an appointment
- Cancellation within 24 hours of an appointment
- Booking multiple services and only requesting to be serviced for one
- Example: Booking a cut and color appointment and only following through with a cut.
- No Call No Show (At the discretion of our team a no call no show may result in "No new appointment.")
Your first Mischief Strike will be honored as a warning but made note of in our system.
A Second Strike will be subject to a charge of $25 to rebook or schedule a future appointment that will go directly to the stylist booked. A Card must be placed on file to book future appointments.
Three Mischief Strikes MAY result in the inability to book future appointments with your stylist or the salon.
It is at each stylist's discretion to require a 50% deposit or credit card hold to book future appointments with clients who have three or more strikes. These deposits may be returned if an appointment is cancelled 24+ hours in advance or be used towards the appointment. In a no show or last minute cancel situation the deposit will be kept and given to the team member booked for the service.
Redo Policy
Unhappy with your end result? We guarantee our services
Please know that we aim to always provide you with a look you will love. Occasionally we may miss the mark. Please note that we do not offer refunds for services rendered but do offer, in most circumstances, a complimentary service to work with you to help alter what you are unhappy with.
Redo Rules
- Haircut and Lightening Services can be reworked within two weeks after the original service was provided. Please contact us within 4 days to allow us time to work you back into our stylist's schedules
- Color Retouch services can be reworked within one week. Please contact us within 48 hours.
- Texture Services take differently on all types and textures and may only be reworked upon being assessed in-person. Please contact us within 48 hours.
- If you have chosen to leave wet/without a blow dry after a color service our guarantee on your service is void. You and your stylist need to see the final look of your hair before leaving the salon to make sure you both agree on the final result.
Who will redo my service?
When possible we recommend you see the stylist that did your intial service. They already know the journey your hair has been on and want you to be happy with your overall look. Editing our own work allows us to grow as stylists.
We understand that occasionally you may want to see someone else or for scheduling reasons you cannot see your initial stylist. We will match you with a stylist at the same level and price range. Should you wish to see a stylist at a higher level you will be responsible for the difference in prices at the redo appointment. Example: A Level 1 stylist charges $41 for a medium haircut and a level 6 stylist charges $65, the difference of $24 would be charged at the rework appointment.
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