Cancellation Policy

We understand that unfortunate situations may happen. Communication is key here at Lumos Nox. Your experience and services is of the most importance to your stylist. It is strongly encouraged to notify your stylist of any situation that may arise that conflicts with your appointment at your earliest convenience. 

The following occurrences are considered Mischief Strikes: 

( Mischief Strikes do disappear after a year of the date of occurrence )

• Arriving 15 minutes or later to an appointment 
• Cancellation within 24 hours of an appointment 
• Booking multiple services and only requesting to be serviced for one
  • Example: Booking a cut and color appointment and only following through with a cut. 
• No Call No Show (At the discretion of our team a no call no show may result in "No new appointment.")

Three Mischief Strikes may result in the inability to book future appointments with your stylist. 

It is at each stylist's discretion to require a deposit or credit card hold to book future appointments with clients who have three strikes.  These deposits may be returned if an appointment is cancelled 24+ hours in advance or be used towards the appointment. In a no show or last minute cancel situation the deposit will be kept and given to the team member booked for the service.